Frequently Asked Questions
Everything you need to know about our luxury intimate apparel and services.
How do I determine my correct bra size?
We provide a comprehensive Size Guide on each product page. We recommend measuring yourself while wearing a non-padded bra and comparing your measurements to our brand-specific charts for the most accurate fit.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on items that are unworn, unwashed, and have all original tags and protective strips attached. Items must be returned within 30 days of delivery.
Do you offer international shipping?
Yes, Lavinia Lingerie ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my delicate lingerie items?
To preserve the lace and fine fabrics, we recommend hand washing in cold water with a gentle silk/lace detergent. Always air dry your lingerie and avoid using a tumble dryer.
Are your packages shipped discreetly?
Absolutely. All orders are shipped in plain, unmarked packaging to ensure your privacy. The return address will list our corporate name without explicit reference to the contents.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer service team within 1 hour of placing your order, and we will do our best to accommodate you.